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Privacy Policy

Last Updated: April 19, 2026

1. Information We Collect

When you book a consultation with Advocate Anakha, we collect the following information:

  • Personal Information: Name, email address, phone number
  • Consultation Details: Type of legal matter, preferred date and time
  • NRI Status: Country of residence (if applicable)
  • Payment Information: Processed securely through Razorpay (we do not store card details)

2. How We Use Your Information

We use the collected information to:

  • Schedule and conduct your legal consultation
  • Communicate with you regarding your booking
  • Process payments securely
  • Process cancellations, refunds, and refund-status communication
  • Improve our services
  • Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your personal information:

  • All data transmission is encrypted using SSL/TLS
  • Payment processing is handled by PCI-DSS compliant Razorpay
  • We never store credit card numbers, CVV, or other sensitive payment data
  • Access to personal information is restricted to authorized personnel only

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Consultation records may be retained for legal compliance and professional obligations.

5. Third-Party Services

We use the following third-party services:

  • Razorpay: Payment processing and refund initiation
  • Cloudflare: Website hosting and security
  • Google: Analytics and fonts

Each service has its own privacy policy governing how they handle your data.

6. Refund Handling Data

If you request a refund, we may use and share the booking details, payment reference, contact information, and refund eligibility notes required to verify the request and initiate the refund through Razorpay or the original payment network.

Approved refunds are initiated within 5-7 business days. Final credit timing can depend on the bank, card network, or payment method and may take 2-3 additional business days beyond that.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data (subject to legal obligations)
  • Object to processing of your personal data
  • Lodge a complaint with a data protection authority

8. Attorney-Client Privilege

All communications between you and Advocate Anakha during legal consultations are protected by attorney-client privilege and will be kept strictly confidential.

9. Contact Us

For any privacy-related questions or requests, please contact us: